Privacy and Data Protection Policy

Article 1: Data Controller

The data controller for personal data collected on the website www.motodistri.com is the enterprise Hugo Fizaine, whose registered office is located at 1D, Rue Joseph Beauduin, 4257 Berloz (Belgium), registered with the CBE under number BE1019598573.

For any questions regarding the management of your data, you may contact us by e-mail at motodistri@gmail.com or by phone at +32 492 20 02 75.

Article 2: Personal Data Collected

In the context of your use of our website and the placing of your orders, we collect the following data:

• Identification Data: Surname, first name, e-mail address, telephone number.
• Billing and Delivery Data: Complete postal address for delivery and billing.
• Payment Data: Financial transactions are managed by our secure payment service provider STRIPE. We do not store any banking information (credit card number) on our own servers.
• Browsing Data: IP address, browser type, pages visited (via the use of cookies).

Article 3: Purpose of Data Processing

Your personal data is collected and processed for the following purposes:

• The processing, management, dispatch, and tracking of your orders.
• The management of billing and accounting.
• The processing of your requests via customer service (returns, warranties).
• The improvement of your browsing experience on our website.
• The sending of newsletters or promotional offers (only if you have expressly consented by checking the designated box).

Article 4: Data Sharing with Third Parties

To ensure the proper functioning of our services, we share certain data with trusted external service providers, acting on our behalf and in accordance with our strict instructions:

• Logistics Partners and Carriers: Your delivery address and telephone details are transmitted to our logistics dispatch partner and to carriers (e.g., Chronopost, Colissimo) for the sole purpose of ensuring the delivery of your order. This partner is contractually committed to making no other use of your data.
• Payment Service Providers: To secure and validate your financial transactions.

Article 5: Data Retention

We retain your personal data only for the time necessary to fulfil the purposes for which it was collected, or to satisfy legal obligations:

• Order-Related Data: Retained for the duration of the commercial relationship, then archived for 10 years to meet our Belgian accounting and tax obligations.
• Commercial Prospecting Data (e-mail): Retained for 3 years from the end of the commercial relationship or from your last contact.

Article 6: Your Rights (GDPR Compliance)

In accordance with current European regulations (GDPR), you possess the following rights regarding your personal data:

• Right of Access: You may request to know what data we hold concerning you.
• Right to Rectification: You may request the updating or correction of your data.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your data, subject to our legal obligations (notably accounting).
• Right to Object and Withdraw Consent: You may unsubscribe from our commercial communications at any time.
• Right to Data Portability: You may request to retrieve your data in a structured format.

To exercise these rights, simply send us an e-mail at motodistri@gmail.com specifying the nature of your request. We shall process your request within a maximum period of thirty (30) days.

Article 7: Use of Cookies

Our website utilizes cookies (small text files deposited on your device) to ensure the proper functioning of the shopping cart, analyze our website traffic, and offer you tailored content. Upon your initial visit, a banner allows you to accept, configure, or refuse non-essential cookies. You may modify your preferences at any time via your browser settings.